Refund policy

At Glower Steps, we aim to provide a smooth and reliable shopping experience. If your purchase does not meet expectations, our return policy is here to assist you.

1. Return Eligibility

You may request a return within 7 days of delivery if:

• The product is damaged or defective

• You received the wrong item

• The product is incomplete or not as described

2. Return Conditions

To qualify for a return:

• Product must be unused and in original packaging

• All tags, accessories, and seals must be intact

3. Non-Returnable Items

• Used or customer-damaged items

• Sale/clearance products

• Personal care items (due to hygiene reasons)

4. Refund Processing

Once approved:

• Refunds will be issued via bank transfer, wallet, or original payment method

• Processing time: 5–10 working days

5. Return Shipping

• Defective/wrong items: Glower Steps covers shipping

• Other reasons: customer pays return shipping

6. Contact Us

For return requests, contact us with your order details:
📧 glowersteps@gmail.com
📱 0327-1356727 📱03296026842