Terms of service

 

Terms of Service

Welcome to GLOWER STEPS! By accessing or using our website or purchasing our products, you agree to the following Terms of Service ("Terms"). Please read them carefully.

1. Acceptance of Terms

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and any policies referenced herein. If you do not agree, please refrain from using our services.

2. Eligibility

You must be at least 18 years old to make a purchase. By using our website, you represent that you are of legal age and have the authority to agree to these Terms.

3. Use of Services

a. Account Information

  • You are responsible for providing accurate and complete information when placing an order.

  • Keep your account details confidential and notify us immediately in case of unauthorised access.

b. Prohibited Activities
You agree not to:

  • Use our website for fraudulent or unlawful purposes.

  • Interfere with the website’s functionality, security, or integrity.

  • Resell or distribute our products without written permission from GLOWER STEPS.

4. Orders and Payments

a. Order Acceptance

  • All orders are subject to acceptance and product availability.

  • GLOWER STEPS reserves the right to cancel any order for reasons including pricing errors, stock issues, or suspected fraudulent activity.

  • We offer a 7-day return policy, if eligible under the conditions listed on our Return Policy page.

b. Pricing and Payments

  • Prices are listed in Pakistani Rupees (PKR).

  • Payment must be completed through our authorised and secure payment methods.

5. Shipping and Delivery

  • We aim to deliver your order within the estimated time frame provided at checkout.

  • Delays may occur due to factors beyond our control.

  • Risk of loss or damage to products transfers to you upon delivery.

6. Returns and Refunds

  • We accept returns or exchanges within 7 days of delivery for defective, damaged, or incorrect products.

  • Returned products must be unused, undamaged, and in their original packaging.

  • Refunds are issued according to our Refund Policy (see refund section or provided link).

7. Intellectual Property

All content on the GLOWER STEPS website—including text, images, logos, graphics, and product descriptions—is the property of GLOWER STEPS or its licencors. Unauthorised use, copying, or distribution of our content is strictly prohibited.

8. Limitation of Liability

GLOWER STEPS is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our liability is limited to the amount you paid for the product in question.

9. Warranty Disclaimer

All products and services are provided “as is,” without any warranties—express or implied—including but not limited to implied warranties of merchant ability or fitness for a particular purpose.

10. Modifications to Terms

We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon posting. Your continued use of our website signifies your acceptance of the updated Terms.

11. Governing Law

These Terms are governed by the laws of Pakistan. Any disputes arising under these Terms will fall under the exclusive jurisdiction of the courts of Pakistan.